Frequently Asked Questions & Contact form

What is the delivery time?

Delivery times

The delivery times in November and December 2018 can be up to 4 weeks. read the information below:


Music boxes made to measure: 3 weeks

On the product page of the music box is below the price in orange letters the expected delivery date mention. This is based on a processing time of 3 weeks calculated from the day you ordered. (in Nov. and Dec. this can be up to 4 weeks - the expected delivery date is then adjusted in time so what you see is current)

In most cases you will receive the box on the indicated date, but this is no guarantee! This can also be 1 or 2 days later. (If there is a greater delay due to crowds, we will inform you in advance)

If it is important that you receive the box on the date indicated, please indicate this at "add a comment" on the product page or leave one Order note back in the shopping cart (below the shipping address)


Music boxes in stock: 1-2 days (2-5 for foreign countries)

The music boxes in stock can be shipped within 1 a 2 working days. (Exceptionally music boxes in the classical music cafe 'Het Muzieklokaal'). Please note that if you add an engraving there is an extra delivery time of a few days because as a rule only 1x is engraved per week. If you want to know when the next engraving session is, please contact us.


Shipping or pick up

You can choose to send or collect during checkout. Pick-up is possible by appointment in Amersfoort (in the evening and in the weekend) and Utrecht (during the week during the day).

What are the shipping costs?

We ship with PostNL in the Netherlands. In Europe with UPS Standard and worldwide with UPS Express. On the day of shipment you will receive an email with the track and trace code.

You can also choose to collect the order yourself in Utrecht or Amersfoort (NL)


The Netherlands. PostNL

6,95 € (Parcel Service / Service point delivery) 1 working day

8,17 € (Evening delivery) 1 working day.


Europe (EU). UPS Standard

15, - euro (Belgium, Germany, Luxembourg) 1-2 working days

69, - euro (Cyprus, Malta) UPS Express 2-3 business days

22, - euro (Other EU countries) 2-3 working days


Europe (Non EU) UPS Standard / Express

22 € (Andorra, Monaco, Norway, San Marino, Vatican, Switzerland) 2-3 working days

55 € (Other countries) 2-3 working days


Worldwide. UPS Express

Worldwide, it is shipped with UPS Express Saver. This ensures a fast, safe and reliable service.

42,50 euro (United States, Canada, Mexico) 2-3 business days

69, - euro (China, Hong Kong, Japan, Thailand, Australia, New Zealand) 2-4 working days

79, - euro (Other countries) 2-4 working days


The costs for worldwide shipments are quite high. But our choice for UPS is conscious. Because thanks to a worldwide network they deliver a reliable, fast and secure service. Delays in customs and the like are rare. (which is not the case with regular shipments)

Are there music boxes currently in stock?

If you need something quickly:

The stock of music boxes that are immediately available can be found via the menu: Order> Directly available

These are the boxes that you can purchase through this webshop and pick it up at your location or have it shipped. Possibly with an engraving (the delivery time is + 1-5 days).

Other sales points

There are also a number of sales places in the Netherlands where you can buy the music boxes. They usually have a limited stock of mostly small music boxes. click here for an overview of these sales spots.

Open Atelier 2018

On 17 November (Utrecht) and 15 December (Amersfoort) 2018 there is also an Open Day. There will then be music boxes for sale that can be taken directly. More info the blog

I'm looking for a melody that does not appear in the webshop

If you are looking for a melody that does not appear in the lists on this website, we advise you to do the following first (unless you are sure that the melody is available):

Google on the internet the title / name of the melody + the word Music Box (eg: Moon river, Music Box). Because if a certain melody is available, it is almost always the case that someone has already made a (video) recording. The chances are that we can order the melody for you. Do count on one extra delivery time of 1-4 weeks.

Also check out the other question about one to make your own melodybecause that is also an option if the melody you are looking for is not available.

Can I have my own melody made?

If you have your own composition that you would like to have on mechanics, or a piece of music that does not yet exist on mechanics, then there are the following options:

Small mechanism made per piece

In Bangkok, Sorapong turns Turn Music Box into 'Custom Tunes' for small mechanics with 18 tones. This will cost you about 175 euro plus shipping and customs clearance costs. For all questions about this and more information visit website or the page about his work this website. It is then possible for Rob to make a sound box made of wood for this.

Great mechanism for programming yourself

Another option is a 'make your own melody' set. If you are musically created you can make a melody yourself with the punching tongs and the accompanying paper strip. This mechanism has 30 tones and a very nice warm sound. It is manual, which means that you have to keep running for him to play. On this website the mechanism can be purchased separately as well as with a wooden sound box. Here for sale

Large print runs

The small mechanisms with a self-supplied melody can also be made in large quantities:

From 1000 pieces the price per hand mechanism is approximately 2,50 ex. VAT. plus 250 euro development costs and the shipping costs (varies) Delivery time: about 8 weeks. For wind-up mechanisms (18 tones) the minimum purchase is 250 and the price is approximately 10 euro ex. VAT per item. Delivery time: 8 weeks. (prices are only for the mechanics, without a wooden sound box)

What is the difference between manual and wind-up?

The difference is that with a manual mechanism you have to keep turning on the lever to make the music sound. This lever is always on the side and is visible. Depending on the melody, it is silver-colored with a red ball or completely golden. A manual mechanism has 18 tones.

A wind-up mechanism plays on itself for a few minutes. You just have to wind it up, the further you wind up the longer it plays. The winding key is at the bottom of the box, out of sight. A windable mechanism is available in different versions. The smallest has 18 tones. Larger, more expensive mechanisms have 30,36,50 or even 72 tones.

What does 18 / 30 / 36 / 50 mean?

This indicates the number of tones that are on the mechanism. To be more precise; The mechanism has a comb with teeth that are tuned from high to low. There is also a rotating cylinder with pins, the position of these pins make the melody, and every time a peg touches a tooth, a tone sounds. The smallest and most sold mechanisms have 18 tones. (music box Lude, Celesta, Robin, Tamino) There are also larger mechanisms with 30, 36 (Tamino, Calandra) and 50 tones (Orpheus). You can imagine that the more tones there are, the more beautiful it will sound because it is closer to the original. The mechanism also plays longer and contains a larger fragment of the original piece of music. The quality of the materials is better and therefore also the sound.

Questions about engraving

Can I have my own logo / image engraved?

Yes, that's possible. Keep in mind that the engraving is black and white. So if a logo / image is graphic, we can usually engrave this. When delivering a good quality file in pdf the price is 15, -. If the file still requires edits, 10-20 will be added. Send the file by mail for a price quote.

Can I have multiple surfaces engraved?

Yes, that's possible. First choose the area before the first engraving and fill in the desired text. After this an option for a second engraving for another plane appears. If you want a third engraving, please contact us.

Layout of text

We use the font 'Gabriola Regular' as standard. Subtle, elegant and with beautiful slim lines, perfect for engraving. (a different font is possible on request if it is in our 'font' collection)

The layout is provided by us by engraving. How this will look depends on the number of characters and the available surface. It is therefore possible that texts with long sentences are divided over multiple lines. If you would like to have an example of this in advance, let us know.

I do not yet know the text for engraving.

For example, if you want to have the box in your home before a birth but you do not yet know the name and date of birth, then you can order the box (with engraving, fill in: 'text comes later') best to order before delivery of 3 weeks and as soon as you know the text for engraving, you can e-mail this to us. 1x is engraved per week, usually in the second half of the week.

FOLLOW ROBIN WOOD!

Contact Rob.

ADDRESS

Rob de Looff

Robin Wood Music Boxes

Europalaan 41
3526 KN Utrecht
The Netherlands

Call: + 31 (0) 6 11 30 38 99
Email: rob@solarishoutatelier.com

Visit by appointment only.

Welkom!

In the wonderful world of music boxes ...

Robin Wood Music Boxes

The second life of city trees

Made from old city trees that needed to be cut.

On order you can choose a tree & melody yourself. An engraving in the wood makes it even more personal and unique!

Choose a box with manual or wind-up mechanism

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Open Atelier in Utrecht on Saturday 17 November 2018 of 13-18 hours. More Info

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